TildaVPS is committed to providing high-quality, reliable services to our customers. This Service Level Agreement (SLA) defines the terms and conditions under which we deliver our Services, including VPS, dedicated servers, and network solutions.
Key terms used in this SLA include Uptime, Downtime, Scheduled Maintenance, and Emergency Maintenance.
TildaVPS guarantees a monthly Uptime of 99.9% for our VPS and dedicated server Services, excluding Scheduled Maintenance and Emergency Maintenance.
We commit to specific performance metrics for network and server performance, including latency, packet loss, and resource availability.
We provide notice for Scheduled Maintenance and make best efforts to notify customers about Emergency Maintenance.
TildaVPS provides 24/7 technical support with specified response times for different priority levels.
For each full 30 minutes of qualified downtime, customers receive a service credit of 5% of the monthly fee, up to a maximum of 100% of the monthly fee. The service credit is applied to the customer's next invoice.
This SLA does not apply to certain situations, such as issues resulting from customer actions or force majeure events.
TildaVPS reserves the right to terminate or suspend Services for customers who violate our Acceptable Use Policy or Terms of Service.
Last updated: 2026-01-05
Contact regarding SLA: [email protected]
